Contact Us
214-434-1045
hello@cocoanddash.com
To start the return process, please send an email to hello@cocoanddash.com describing the reason for the return and your order number. To qualify for a return, the product must be in Like New condition and your request should be made within our 30-day grace period after delivery. Like New condition means your product has never been installed, is in its original packaging (including all parts, hardware and assembly instructions) and is free of defect or damage. Customers are responsible for any return shipping costs.
Once your product is returned to our facility, it will undergo inspection by our warehouse returns expert to confirm that the correct item has been returned and that it is in Like New condition. Once inspected and approved, our Returns Department will issue your credit. In most cases, credit is issued 3 business day after the return arrives at our facility, though please allow an additional couple of days for processing during high-volume times such as the holiday season. Initial shipping costs will not be reimbursed.


